eScuba Frequently Asked Questions

Firmware Update

Sealife DC1400 Firmare Update V2014

Firmware V2014 improves the following:

  • Faster shutter response time when camera is set to infinity focus. Pictures will be in focus and sharp from 3ft/90cm to infinity. (2ft/60cm underwater).
  • Framerate (fps) for smoother video when recording in low light conditions.
  • Ext Flash Manual mode exposure control.
  • Added a visual indicator to identify when the shutter button is pushed 1/2 way.
  • Longer battery life in SPY mode.
  • Improved the zoom action response time

Get the DC1400 V2014 Firmware Update  

Click here for more information regarding sealife firmware updates.

Below are frequently asked questions regarding sealife products listed by category. If you have a question that is not addressed here, feel free to email eScuba at info@eScuba.com.au with your question and we will get back to you with an answer, and also add it to this FAQ section.

Sealife General Information

What is the maximum capacity memory card I can use with my SeaLife camera?

We recommend using a SD/SDHC memory card of up to 8GB with the SeaLife Mini II camera. Higher capacity cards may cause compatibility issues, although we've successfully tested many top brands of 16GB SDHC memory cards in the Mini II. For optimal performance with the SeaLife DC1400 camera, we recommend using a SD/SDHC memory card of up to 16GB, although 32GB cards are also compatible. Cards in excess of 32GB may cause compatiblity issues.

Below are frequently asked questions regarding sealife products listed by category. If you have a question that is not addressed here, feel free to email eScuba at info@eScuba.com.au with your question and we will get back to you with an answer, and also add it to this FAQ section.

 

How deep do SeaLife underwater cameras go?

The SeaLife Mini II underwater camera is depth rated to 130 feet, and the SeaLife DC1400 underwater camera is depth rated to 200 feet. You can find the depth rating marked on the camera housing, in the instruction manual, and online.

Below are frequently asked questions regarding sealife products listed by category. If you have a question that is not addressed here, feel free to email eScuba at info@eScuba.com.au with your question and we will get back to you with an answer, and also add it to this FAQ section.

Sealife Service and Repairs

How do I send my item for service or repair?

1. Log into your eScuba account or Create a new account if you dont have one.
2. Fill out the Online RMA Form (link is also listed under "Account Management" on the "My Account" page).
3. Follow the instructions listed on the RMA form to mail us your item along with the receipt.
First Stage Service and Repair
Phone: 02 9684 2256
Phone: 0412 746 797
Unit 1B, 28 Clyde St
Rydalmere, NSW,
2116
Email: info@firststage.com.au

Below are frequently asked questions regarding sealife products listed by category. If you have a question that is not addressed here, feel free to email eScuba at info@eScuba.com.au with your question and we will get back to you with an answer, and also add it to this FAQ section.

 

How do I upgrade my Mini II to SeaLife Firmware version 1.03?

Firmware version 1.03 is now available for the SeaLife Mini II! This updated firmware with improved underwater color correction and battery power indicator is quickly and easily installed. Listed below are the simple steps to update your firmware. More information about SeaLife Firmware upgrades can be found here: SeaLife Firmware. Click this link to download the firmware file: Download Mini II Firmware version 1.03 Firmware installation instructions 1. Click the above link and save the “DS9060M.bin” file to your desktop. 2. Copy and paste the DS9060M.bin firmware file from your desktop to your memory card. 3. Insert the memory card into the camera. 4. Push and HOLD the shutter button and power on the camera. 5. The green status light will flicker and the camera will power on. Your camera is now updated and ready to use!

Below are frequently asked questions regarding sealife products listed by category. If you have a question that is not addressed here, feel free to email eScuba at info@eScuba.com.au with your question and we will get back to you with an answer, and also add it to this FAQ section.

 

What happens after I send an item for repair?

1. EScuba Service will evaluate the product once it is received at which time it will be determined if it is a warranty issue or not.

2. If the product is covered under warranty, it will be repaired and/or replaced accordingly and sent back to you. If the product is found to not be covered under warranty, you will be emailed an estimate for the cost of repair and/or replacement. There is a $35 minimum charge if the item is not under warranty which can be applied towards the repair cost if you decide to proceed with the repair.

3. If the returned product has water damage, eScuba service will water pressure test the housing and/or flash head. Most returns to SeaLife are for water damaged equipment. Of these returns the majority (90%) are due to customer error. If the housing and/or flash head fails the water pressure test, it is considered defective and will be replaced (along with camera). If housing and/or flash head passes the water pressure test, it is considered not defective and you will be mailed an estimate for the cost of a replacement camera and/or flash head.

4. Once you receive an estimate, no service will be performed until your approval is received.

5. Average turn around time for service is approximately 2-3 weeks.

Below are frequently asked questions regarding sealife products listed by category. If you have a question that is not addressed here, feel free to email eScuba at info@eScuba.com.au with your question and we will get back to you with an answer, and also add it to this FAQ section.

 

What are the common cost for repairing an item?

Common Replacement Part Costs:
DC800 inner camera replacement cost is around $216, exclusive of battery.
DC1000 inner camera replacement cost is around $288, exclusive of battery.
Pro Flash Head Replacement cost is around $312, exclusive of batteries.

Service charges for sealife cameras which have been purchased from an Australian Authorized Sealife Retailer:
Minimum service charge of $35 for the first half hour
$35 per half hour there after

Service charges for sealife cameras which have been purchased from an Non-Australian Authorized Sealife Retailer and / or Purchased outside of Austrailia:
Minimum service charge of $70 for the first half hour
$70 per half hour thereafter
Customer will pay standard retail prices for all necessary parts.

Below are frequently asked questions regarding sealife products listed by category. If you have a question that is not addressed here, feel free to email eScuba at info@eScuba.com.au with your question and we will get back to you with an answer, and also add it to this FAQ section.

Sealife Tips

Digital Pro Flash (SL961) Repair How To

1. remove the power switch assembly by unscrewing the 2 screws on top of the flash (near the “on” and “test” labels)

2. a flat-head screwdriver between the power switch assembly and the flash housing. you will want to place the flat-head screwdriver inside the hinge side of the flash housing and gently pry up the switch assembly until it becomes detached from the actual housing.

3. using a pair of needle nose pliers, remove the existing magnet from the bottom side of the power assembly switch. inspect for rust or any other signs of corrosion.

4. new magnet (mfg# sl96118) into the slot on the bottom side of the power assembly switch.

5. snap the power switch assembly back into place and screw in the 2 screws on the top of the flash (near the “on” and “test” labels).

6. if the flash still does not power on after the above procedure, then check the battery power using a volt meter. you may also need to inspect and clean the battery contacts.

Below are frequently asked questions regarding sealife products listed by category. If you have a question that is not addressed here, feel free to email eScuba at info@eScuba.com.au with your question and we will get back to you with an answer, and also add it to this FAQ section.

 

Tips for avoid out-of-focus pictures.

the cameras auto focus system has an effective range is 2" (5cm) to infinity. understanding how your cameras auto focus system works will help you avoid taking out-of-focus pictures. for the camera to focus correctly there must be sufficient ambient light to illuminate the subject. the camera may not "see" the subject in low light. the subject must also have some contrast. it is difficult for the camera to focus on a white wall with no contrast. the focus square in the center of the lcd display will turn green when the camera accurately determines the focus. if the focus square is red, the camera did not accurately determine the correct focus. when using the wide angle lens you might get some vignetting (its caused by a reduction in light at the edge of the lens around the outside edge). zooming the camera lens in a little will usually fix this problem. here are some tips to ensure a sharp focus: 1. learn how to use the focus button (the button with the flower icon on it): the "normal focus" [no icon] shooting range is 1ft (30cm) to infinity. when using the zoom feature, normal focus is 1.5ft (45cm) to infinity. push the focus [flower] button and "infinity focus" (mountain icon). this will lock the camera to infinity, so anything beyond 2ft (60cm) shooting distance is in focus. this setting is very helpful in low light conditions or when the subject is low in contrast. when the camera is set to infinity focus, the camera will also have a very fast shutter response time. you can also set the camera to landscape focus and benefit from a very fast shutter response time. landscape focus will lock the camera to infinity, so anything beyond 2ft (60cm) shooting distance is in focus. the camera will set the focus on the subject located in the center of the picture. align the square located in the center of the lcd over the subject. subjects outside this square may not be in focus. the depth of field for close-up pictures is only a few inches.

Below are frequently asked questions regarding sealife products listed by category. If you have a question that is not addressed here, feel free to email eScuba at info@eScuba.com.au with your question and we will get back to you with an answer, and also add it to this FAQ section.

 

Using 16GB SDHC memory cards

For the DC1000 camera, SeaLife recommends using a SDHC memory card up to 8GB, which holds 2200 large size, fine quality pictures or at least 90 minutes of continuous video. We recently tested 16GB SDHC memory cards from popular brands like Delkin and Sandisk without encountering any problems.

Below are frequently asked questions regarding sealife products listed by category. If you have a question that is not addressed here, feel free to email eScuba at info@eScuba.com.au with your question and we will get back to you with an answer, and also add it to this FAQ section.

 

Tips to prevent fogging [Inside the housing lens port]

humid air or water s trapped inside the housing may condense on the cooler glass lens port and cause fogging. here is the best way to prevent fogging: keep the inside of the housing perfectly dry. even one water can evaporate inside the housing and condense (fog) on the lens port. load the camera into the housing in a dry environment, like an air-conditioned room. this will help to avoid trapping humid air inside the housing. apply a small amount of anti-fog solution to the inside surface of the housing lens port. apply the anti-fog solution once a day in a dry room. your local dive shop can recommend a good quality anti-fog solution. use a fresh moisture muncher desiccant capsule (item # sl911) inside the housing.

Below are frequently asked questions regarding sealife products listed by category. If you have a question that is not addressed here, feel free to email eScuba at info@eScuba.com.au with your question and we will get back to you with an answer, and also add it to this FAQ section.

Sealife Troubleshooting

dc1000 firmware - video sound recording bug

with firmware version 1.25 (or earlier version), the cameras video recording feature will not record sound unless the color setting is set to standard. when you change the video color setting to vivid or any other color, the video will not record sound. this firmware bug has been fixed with firmware version 1.26, which is available for free download on the sealife website. the new firmware release is located under the technical support menu on the sealife website. please follow the download instructions. until you have a chance to your cameras firmware, please follow these steps to change the color setting back to standard: switch camera to video mode push menu scroll down to "color" push "set button" scroll up to "standard" push the "set button" push "menu" to return to video screen.

Below are frequently asked questions regarding sealife products listed by category. If you have a question that is not addressed here, feel free to email eScuba at info@eScuba.com.au with your question and we will get back to you with an answer, and also add it to this FAQ section.

 

Problems connecting the DC1000 inner camera to your computer

the dc1000 camera is compatible with windows operating system versions 98, 2000, me, xp, and later, and mac operating systems version 9.0 and higher. the dc1000 camera will automatically connect to your computer when following the connection instructions outlined on page 67 of the dc1000 instruction manual. here are some tips if you are still having problems connecting the camera to your computer. make sure the camera battery is fully charged or connect the power cable to the camera. reboot your computer and try again. most connectivity problems are fixed when you restart your computer. for windows operating system users, visit the microsoft support site at http://support.microsoft.com/. search on "digital camera" for a list of helpful tips from microsoft. for mac operating system users, visit the apple support site at http://www.apple.com/support/. search on "digital camera" for a list of helpful tips from apple. consider purchasing a sd memory card reader which connects to the usb port of your computer. you can quickly transfer pictures from your camera to your computer by removing the sc card from the camera and ing it into your card reader.

Below are frequently asked questions regarding sealife products listed by category. If you have a question that is not addressed here, feel free to email eScuba at info@eScuba.com.au with your question and we will get back to you with an answer, and also add it to this FAQ section.

 

DC1000/DC800 housing buttons hard to push.

The DC1000/DC800 housing uses 7 rubber menu button covers and a SET rubber button cover (See picture below). The button covers are located inside the housing and make contact with the corresponding inner camera button. If you find that a housing button is not functioning or requires a great amount of force to active the camera, the rubber button cover may be missing or is damaged and needs to be replaced. In some cases, you may be able to resolve the issue by exchanging the affected rubber button cover with another button cover. Note: the SET button cover is different from the 7 MENU button covers and is not interchangeable You may order new rubber button covers (part # SL18026) from your local authorized SeaLife dealers

Below are frequently asked questions regarding sealife products listed by category. If you have a question that is not addressed here, feel free to email eScuba at info@eScuba.com.au with your question and we will get back to you with an answer, and also add it to this FAQ section.

 

After turning my DC800 off, the lens did not retract and the screen went black. No combination of pushing buttons would make the camera do anything.

Remove the battery, wait for a minute, and then re-install it.

Below are frequently asked questions regarding sealife products listed by category. If you have a question that is not addressed here, feel free to email eScuba at info@eScuba.com.au with your question and we will get back to you with an answer, and also add it to this FAQ section.

 

There is a red line in all the pictures in the same location. It is the same whether the camera is in or out of the underwater case.

This is probably a hardware issue and should be sent in for evaluation and repair.

Below are frequently asked questions regarding sealife products listed by category. If you have a question that is not addressed here, feel free to email eScuba at info@eScuba.com.au with your question and we will get back to you with an answer, and also add it to this FAQ section.

 

Power up delay seems to be getting longer on the Reefmaster Mini, (even with fresh batteries)

Reload the firmware. Downloads available on the Sealife site: http://www.sealife-cameras.com/service/firmware.html

Below are frequently asked questions regarding sealife products listed by category. If you have a question that is not addressed here, feel free to email eScuba at info@eScuba.com.au with your question and we will get back to you with an answer, and also add it to this FAQ section.

 

My Sealife Reefmaster Mini does not turn on. It has the green light over the screen but that is it.

Change the memory card, and/or startup the camera without a memory card.

Below are frequently asked questions regarding sealife products listed by category. If you have a question that is not addressed here, feel free to email eScuba at info@eScuba.com.au with your question and we will get back to you with an answer, and also add it to this FAQ section.

 

How do I switch from still to video on my DC1000 camera?

In UW mode, press the second button down 4 times (Not counting the zoom switch. Button is marked something like this: I0I, or the middle button.) When its in the right mode, you will see the video icon in the top left of the screen. Then when you press the shutter button it will begin recording. Press it again to stop recording. Press that middle button again and you are back to regular photo mode.

Below are frequently asked questions regarding sealife products listed by category. If you have a question that is not addressed here, feel free to email eScuba at info@eScuba.com.au with your question and we will get back to you with an answer, and also add it to this FAQ section.

 

Strobe head detached from the arm.

The arm is flex arm and the ball joints are pressed back together and snapped back into place.

Below are frequently asked questions regarding sealife products listed by category. If you have a question that is not addressed here, feel free to email eScuba at info@eScuba.com.au with your question and we will get back to you with an answer, and also add it to this FAQ section.

 

When using the wide angle lens why do I sometimes see a reflection of the cameras lens visible in the picture?

Sealife offers a free fix for this. Its a little sticker (anti-glare ring) that you put around the cameras lens. Contact Sealife support and they will mail you one at no charge (Sealife Part # SL18035)

Below are frequently asked questions regarding sealife products listed by category. If you have a question that is not addressed here, feel free to email eScuba at info@eScuba.com.au with your question and we will get back to you with an answer, and also add it to this FAQ section.

 

My camera is not focusing right. How do I fix this?

Make sure you have disabled the "Quickshot" option. The Quickshot option locks camera focus at infinity to improve shutter response time. eScuba recommends disabling this option.

Below are frequently asked questions regarding sealife products listed by category. If you have a question that is not addressed here, feel free to email eScuba at info@eScuba.com.au with your question and we will get back to you with an answer, and also add it to this FAQ section.

 

What do I do when my camera freezes/locks/hangs?

Try resetting the camera to factory settings. Menu -> Settings -> Reset to Factory Settings. This resolves most software glitches.

Below are frequently asked questions regarding sealife products listed by category. If you have a question that is not addressed here, feel free to email eScuba at info@eScuba.com.au with your question and we will get back to you with an answer, and also add it to this FAQ section.

 

My ReefMaster Mini / EcoShot is frozen and unresponsive

Connect the camera to a PC via the USB cable. This should wake up the camera.

Below are frequently asked questions regarding sealife products listed by category. If you have a question that is not addressed here, feel free to email eScuba at info@eScuba.com.au with your question and we will get back to you with an answer, and also add it to this FAQ section.

Sealife Warranty

I bought my camera on eBay. Do I have a warranty?

It depends if the seller is an authorised Australian dealer. Buying an item from a non-authorised dealer (even if new) makes you the second owner and thus the 12 month Sealife Warranty no longer applies.

Below are frequently asked questions regarding sealife products listed by category. If you have a question that is not addressed here, feel free to email eScuba at info@eScuba.com.au with your question and we will get back to you with an answer, and also add it to this FAQ section.

 

Where can I purchase SeaLife products?

SeaLife cameras and accessories can be purchased at your local authorized SeaLife retailer. Use the Dealer Locator page on this website to find an authorized dealer near you. To find and authorized dealer outside Australia, please look here. Important notice: If you purchase a SeaLife product from a dealer located outside of Australia, be aware that eScuba will not be able to warranty service your product and you will have to return it to the location of purchase for warranty service.

Below are frequently asked questions regarding sealife products listed by category. If you have a question that is not addressed here, feel free to email eScuba at info@eScuba.com.au with your question and we will get back to you with an answer, and also add it to this FAQ section.

 

I bought my camera online. Do I have a warranty?

Yes. As long as you are the first owner to purchase the camera in Australia from an authorised dealer your 12 month Sealife warranty applies.

Below are frequently asked questions regarding sealife products listed by category. If you have a question that is not addressed here, feel free to email eScuba at info@eScuba.com.au with your question and we will get back to you with an answer, and also add it to this FAQ section.

 

When does my warranty begin and how long does it last?

The Sealife 12 month warranty begins the date the camera is purchased by the end user. Replacement parts have a 3 month warranty.

Below are frequently asked questions regarding sealife products listed by category. If you have a question that is not addressed here, feel free to email eScuba at info@eScuba.com.au with your question and we will get back to you with an answer, and also add it to this FAQ section.

Sealife More Questions

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eScuba Pty Ltd
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