eScuba Service, Repairs, and RMA

Frequently Asked Questions | Check Status of Repairs

Service & Repair Instructions:

Below is an explanation of the procedure to be followed in regards to eScuba RMA and/or service issues. Please note that all products must be sent back for service and evaluation before it is determined whether the damages will be covered under warranty and if the product will be repaired or replaced. Please follow these steps:

1. Log into your eScuba account or Create a new account if you don't have one.
2. Fill out the Online RMA Form (link is also listed under "Account Management" on the "My Account" page).
3. Follow the instructions listed on the RMA form to mail us your item along with the receipt.
   eScuba Pty Ltd
   Level 39 Citigroup
   2 Park Street
   Sydney, NSW 2000
   Australia

If you have any problems, please contact eScuba at info@eScuba.com.au

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Warranty vs. Non-Warranty / Common Cost for Repairs:

Below is an explanation of the procedure to be followed in regards to Sealife RMA and/or service issues.  Please note that returns/repairs will not be accepted without a RMA number. Please ensure you obtain a valid RMA number using the form below before shipping a camera to eScuba. All products must be sent back for service and evaluation before it is determined whether the damages will be covered under warranty and if the product will be repaired or replaced. Any items received without a RMA or if the RMA form is incomplete, will be returned to the sender at their expense.

• EScuba Service Department:
• EScuba Service will evaluate the product once it is received at which time it will be determined if it is a warranty issue or not.
• If the product is covered under warranty, it will be repaired and/or replaced accordingly and sent back to you. If the product is found to not be covered under warranty, you will be emailed an estimate for the cost of repair and/or replacement. There is a $35 minimum charge if the item is not under warranty which can be applied towards the repair cost if you decide to proceed with the repair.
• If the returned product has water damage, eScuba service will water pressure test the housing and/or flash head. Most returns to SeaLife are for water damaged equipment. Of these returns the majority (90%) are due to customer error.
• If the housing and/or flash head fails the water pressure test, it is considered defective and will be replaced (along with camera).
• If housing and/or flash head passes the water pressure test, it is considered not defective and you will be mailed an estimate for the cost of a replacement camera and/or flash head.
• Once you receive an estimate, no service will be performed until your approval is received.
• Average turn around time for service is approximately 2-3 weeks

• Common Replacement Part Costs:
• DC800 inner camera replacement cost is around $216, exclusive of battery
• DC1000 inner camera replacement cost is around $288, exclusive of battery
• Pro Flash head replacement cost is around $312, exclusive of battery

• Service Charges for SeaLife Cameras which have been purchased from an Australian Authorized SeaLife Retailer:
• Minimum Service Charge of $35 for the first half hour
• $35 per half hour there after

• Service Charges for SeaLife Cameras which have been purchased from an Non-Australian Authorized SeaLife Retailer and / or purchased outside of Australia:
• Minimum Service Charge of $70 for the first half hour
• $70 per half hour thereafter
• Customer will pay standard retail prices for all necessary parts.