eScuba Shopping Policies

Shipping Policies

Please see our shipping policies page for all shipping details.

Repair, Return & Refund Policy

At eScuba, we are proud to offer the most flexible return policy in the industry: a 60/120-day Satisfaction Guarantee on all of our products.

To return an item, just follow the simple directions below and we'll take care of the rest!

  1. Pack the item(s) securely. All returned products should be in the condition they were received in, as well as in their original packaging. Please remember to include all warranty cards and manuals.
  2. Please write your RMA# obtained by creating an Online RMA along with a copy of your receipt.
  3. Send your package via an insured carrier. (Please note that shipping charges cannot be refunded.)

In the event of any questions or problems with your order, or if the product received was defective or damaged, please contact our Customer Service Department within 60 days of receipt. We will make every effort to resolve the problem as quickly as possible. Customer Service can be reached at 1-800-eScuba or +61 2 8014-4867 or by emailing us at info@escuba.com.au.

Transaction Currency

All transactions are processed in Australian Dollars (AUD). Prices are listed in Australian Dollars (AUD) including GST but excluding shipping costs.

10% Customer Credit

You earn 10% credit by purchasing products from eScuba. (Note: excludes closeout items which do not earn any credit.) Your credit is earned after you place your order and can be applied to any future purchases on eScuba. eScuba credits can be applied to your order after clicking the "Checkout" button from the shopping cart page. Visit your My Account page to view your credits.

Customer Service Policy

eScuba is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Privacy Policy

eScuba is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We capture only the information necessary to complete your order, such as Billing Address and Shipping Address. Cookies are files that are stored on your local computer usually used to enhance your web experience. There are two types of information stored in your cookies: your order number(s), and your customer number(s). No credit card information or personal information is stored in cookies.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

Thank you for shopping at eScuba.com. We've done our best to ensure the privacy and security of your transactions with us. Your credit card number and other personal data will be treated with the highest standards of safety, security features, and confidentiality. Orders placed on our site are encrypted using the latest 128-bit SSL technology, so rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server only. If you have any questions regarding our security policy, please contact our customer support centre at info@escuba.com.au.

Full Warranty

All products sold through eScuba come with a full manufacturer's warranty.

Full Sherwood Warranty. Sherwood Scuba warrants to the original retail owner that all of its products will be free from defects in materials or workmanship for a period of two (2) years from the date of purchase. Register your Sherwood product here.

Full Sealife Warranty - All Sealife products sold through eScuba come with a full SeaLife Manufacturer's one (1) year warranty. See details of the SeaLife warranty here.

Full Akona Warranty. AKONA Adventure Gear warrants to the original retail owner that all of its products will be free from defects in materials or workmanship for a period of two (2) years from the date of purchase. Register your Akona product here.

Full Submersible Systems Spare Air Warranty - Register your Spare Air product here.

Full Ideations Dive Alert Warranty - See more details here.

eScuba Pty Ltd
Click here for Repairs & Service Address
Billing Address:
PO Box 785
Milsons Point, NSW 1565 Australia

All prices are in AUD and inclusive of GST (10%)

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1-800-eScuba
61 2 8014-4867
abn: 68.142.650.780
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www.eScuba.com.au
info@eScuba.com.au